Privacy Policy

When you submit a quote request through our website, we collect the following information:

• Your full name
• Your phone number
• Your email address (if provided)
• Your vehicle details (make, model, year, VIN, condition)
• Your pickup address
• Your preferred pickup date and time window
• Any additional comments or notes you provide

We also automatically collect basic technical information such as browser type and IP address for security and fraud prevention purposes.

By providing your phone number and checking the SMS consent boxes on our quote form, you agree to receive SMS text messages from ECO Junk Cars. There are two separate consent checkboxes: one for transactional messages and one for promotional messages. You may opt in to transactional messages only, or to both transactional and promotional messages. Transactional messages include:

• Quote confirmations and offer details
• Cash offer and counter-offer notifications
• Tow truck scheduling and pickup reminders
• Pickup status updates

If you also check the promotional consent checkbox, you will receive promotional messages including seasonal specials and service updates.

Message frequency is approximately 1-2 transactional messages per quote request, plus up to 2-4 promotional messages per month if you opt in to promotional messages. Standard message and data rates may apply from your wireless carrier.

To opt out at any time, reply STOP to any SMS message we send. You can also text HELP for assistance. Opting out will not affect your current transaction — we will simply contact you by phone instead.

We use the information you provide to:

• Calculate and deliver your instant cash offer
• Contact you about your quote, offer, and pickup scheduling
• Arrange free tow truck pickup at your address
• Process vehicle ownership transfer and DMV paperwork
• Send transactional notifications via SMS, email, or phone
• Improve our services and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with the following parties, strictly for fulfilling your quote request and pickup:

• Tow truck drivers and logistics partners who pick up your vehicle
• DMV and state agencies for title transfer and documentation
• SMS gateway providers (e.g., Telnyx) to deliver text notifications
• Payment processors to issue your payout

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. All data sharing listed above is strictly for fulfilling your quote request and vehicle pickup transaction.

We retain your information for as long as necessary to complete your transaction and for up to 3 years thereafter for legal, tax, and dispute resolution purposes.

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at info@ecojunkcars.com or call (803) 636-1234.

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure database storage, and restricted access controls. Only authorized personnel have access to your data, and all access is logged and monitored.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach.

Our services are intended solely for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised effective date. We encourage you to review this page periodically.